HetoGrow Logistics General Terms & Conditions of Carriage

Please note that our crew are decent people with families and are happy to help you as reasonably as possible. Kindly treat them with respect and prioritise health and safety. We won’t tolerate any kind of abuse.

We will carry your items as seen hence expect our customers to honestly disclose material information like fragility, box/package labelling, grant consent to test an item especially electronics as we deem fit and confirm that items to be moved are NOT illegal.  Thank you for your cooperation.

These general terms and conditions (T&C) are not limited but mainly highlight the key practical issues we normally encounter and resolve.

The basic data we collect about you is purely to help us send you a quote and process your request. Basic quote assumption is ground floor to ground floor unless otherwise advised by you.

We reserve the right to revise our quotation or apply additional charges if:

1. New circumstance arises or new information about your job materialises.

2. We arrive at your location and the information provided is wrong or your items are not ready to be collected.

3. Parking and access to the collection or delivery is not available or unreasonable. If we incur related fees/charges, we will bill you for these. 

4. Delays outside our control result in unreasonable time being spent on your job.

5. Dismantling, assembling, disconnecting or reconnecting furniture, fittings, appliances, etc not pre-agreed become necessary.

6. Move unusual items not previously disclosed or which may require additional support and care to move safely to avoid injury or damage such as overtly heavy items, oversized items, additional wrapping and repacking, etc.

7. We supply additional services.

8. Note that items to be hand carried like boxes, bags, suitcases, etc. should be 20kg or less. Excess weight may attract additional charges at our discretion.

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