Terms and Conditions

Terms and conditions of use


Thanks for choosing HetoGrow (“HetoGrow”, “we”, “us”, “our”). This page and any pages it links to explains HetoGrow’s terms and conditions. These terms and conditions govern your use of our website and include the below HetoGrow Privacy and Customer Returns Policies, as well as related links. These policies are subject to revision from time to time.
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HetoGrow Website Privacy Policy

What is this Privacy Policy for?
This privacy policy is for https://www.hetogrow.com and served by HetoGrow Group (HetoGrow Capital Limited and HetoGrow Investments Limited) and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
The Website
This website and its owners take a proactive approach to user privacy and ensure that necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with laws and requirements for user privacy.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computer hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [https://www.google.com/privacy.html ].

Other cookies may be stored to your computer hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
The security of your Personal Information is important to us, but note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email submission process; but users using such form to email processes do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
Email Newsletter
We operate an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with Spam Laws. All personal details relating to subscriptions are held securely. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. You may request a copy of personal information held about you by our email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email.
Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the
opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity
[this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their

In compliance with Spam Laws and the Privacy and Electronic Communications Regulations subscribers are given the
opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email
campaign. If an automated un-subscription system is unavailable clear instructions on how to unsubscribe will by detailed
External Links
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of
caution before clicking any external web links mentioned throughout this website. External links are clickable text / banner /
image links to other websites.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts.
Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable
for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, who
may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and
will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on
your computer hard drive. Users should therefore note they click on sponsored external links at their own risk and this website
and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners
participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in
regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information
through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary
communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media
platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and
note that the social media platform may track and save your request to share a web page respectively through your social
media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By
default some social media platforms shorten lengthy urls [web addresses] (here’s an example: https://t.co/lNodn2fN2V).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms
by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms
are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications
caused by visiting any shortened links.
Changes to this Privacy Policy
This Privacy Policy is effective as of 21/04/2016 and will remain in effect except with respect to any changes in its provisions in
the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically.
Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your
acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided
us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us via https://www.hetogrow.com/contact-us.

HetoGrow Customer Returns Policy

Thanks for shopping at https://HetoGrowShop.com/shop.
If you are not entirely satisfied with your purchase, we're here to help.
This policy is subject to the provisions of the warranty policy document which can be downloaded at the warranty registration
You have 7 calendar days to return an item from the date you receive it. To be eligible for a return, your item must be unused
and in the same condition that you received it. Your item must be in the original packaging and you will be required to present
the receipt or other proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will inform you of
the status of your refund as soon as possible after inspecting the item.

If your return is approved, we will initiate a refund to your bank account or card (or original method of payment). You will
receive your refund within 14 calendar days, depending on your bank or card issuer's policies.

Note that refunds are subject to admin/handling fees and bank charges where applicable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If
you receive a refund, the cost of return shipping where applicable, will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, or about this policy document, please contact us via
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